- Goldtrail collapse
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Thousands of holidaymakers have had their holidays disrupted following the collapse of UK tour operator Goldtrail, which provided flights and holidays to Greece and Turkey.
The company went into administration on Friday – leaving an estimated 16,000 customers overseas and a further 50,000 having to rearrange their holiday plans.
The Civil Aviation Authority said it was making arrangements to fly customers home under its Air Travel Organisers’ Licensing (ATOL) scheme. ATOL provides financial protection to customers that have purchased air holiday packages and flights from a tour operator that stops trading.
Goldtrail Travel Limited traded as Goldtrail Holidays, Goldtrail Travel and Sunmar. It opened in 1996 and was based in Surrey. The company sold charter flights to Turkey and Greece, as well as air holiday packages. These arrangements are covered by ATOL. The company sold its air holidays and flights through travel agents and via its website. According to thisismoney.co.uk, there had been rumours for several months that it was not doing well.
But the collapse has come at a very bad time for the tourist industry – right at the start of the school summer holidays and not long after the volcanic ash cloud disruption in April and BA strikes. July and August are also peak times for holidaymakers travelling to Greece and Turkey.
On its website the CAA advises that people with advanced holiday bookings with Goldtrail will not be able to travel and charter tickets will not be honoured by airlines.
The CAA says: “Those due to travel shortly are advised not to go to their departure airport. Holidaymakers who purchased accommodation only arrangements that did not include flights are not covered by ATOL. Customers should contact their credit card or debit card issuer about recovering money paid. If accommodation was booked through a travel agent, customers should speak to them.”
Horror stories were reported in both Turkey and Greece – with reports of customers being asked by hotels to pay for their own accommodation as hotel managers feared they would not be compensated otherwise
The failure is not on the scale of the XL collapse in September 2008, which left 60,000 holidaymakers stranded abroad, according to Julian Bray – an aviation expert. He said: “Customers who have paid over £100 of the total invoice price by credit (ie: not debit) card may be in a better position to recover some of monies paid to Goldtrail, otherwise customers will be subject to the administration process and could well wait some two years or more for a partial or full payment under travel industry bonding arrangements.”
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